Delivery

We remain open and are working hard to deliver safely and on time.

UK Standard delivery: There are minor delays in Royal Mail delivery time in some areas.

Estimated Delivery times

We aim to process your order within 4 business days (Monday – Friday) following receipt of payment.

If the products you are buying are for pre-order, you will receive your products after 20th November 2020, and a shipping confirmation will be sent a few days before. You can find the product release date alongside the product in store.

Estimated delivery dispatch times are as follows*:

Standard Mail

UK: 1-3 business days
Europe: 5-7 business days
Rest of World: 9-14 business days

Tracked Mail

UK: 1-2 business days
Europe: 4-10 business days
Rest Of World: 10-14 business days

Canada Tracked

Delivered using USPS First Class which is a **signed-for service.

Free Shipping

Occasionally we offer 'Free shipping' promotions. Qualifying orders are sent using Tracked Mail.

DHL

Germany: 2-3 business days. More COVID-19 specific information on the DHL website.
Europe: 4-10 business days

Please note: If your order contains a pre-order item, all your items will be dispatched to arrive in line with the pre-order's release date. All items in one order are shipped together, we do not offer partial shipment.

*This is a guide only and delivery times should not be understood as guaranteed. Please note that these times start from the day we dispatch your order, not the day you placed the order. We will email you once your order has been shipped.

We Deliver To The Following Countries

Austria, Albania, Andorra, Argentina, Australia, Azerbaijan, Bahamas, Belarus, Belgium, Bermuda, Bulgaria, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Ecuador, El Salvador, Equatorial Guinea, Finland, France, Georgia, Germany, Gibraltar, Greece, Guatemala, Hong Kong, Hungary, Honduras, Iceland, Ireland, Italy, Japan, Jamaica, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Mexico, Moldavia, Monaco, Montenegro, Montserrat, Netherlands, New Zealand, Norway, Nicaragua, Paraguay, Poland, Portugal, Peru, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, United Kingdom, Ukraine, United Arab Emirates, Uruguay, USA, Uzbekistan.

Delivery cost

Delivery costs vary based on destination and order size and weight. The postage cost for your order will be calculated and shown on the 'Shipping' page during the checkout process, after you have entered your delivery address.

More information

If you have questions about our deliveries please contact our customer service team who will be happy to help.